top of page

FAQ

How Do I Place An Order?

Placing an order is a two part process that allows you to review your order and confirm the shipping costs before giving any credit card information and completing you order.

The order process is as follows:

 

A. Simply copy item's name and email to us  |  homm.designshop@gmail.com

 

B. Paypal 

 

1. Complete your shopping, placing the items you want to purchase in the shopping cart.

2. Proceed to checkout, fill in your shipping details and submit the order.

3. Within 48 hours, you will receive our confirmation invoice via paypal (see below) with the total amount due including shipping costs.(In the event that you have not received our reply within 48 hours , please do not hesitate to mail to us at homm.designshop@gmail.com and check your order's status. We will keep the item on-hold until we receive your final confirmation, but no more than 5days.

4. After receiving your payment we will ship your order within 1-2 business days. A shipping notification will be e-mailed to you when your order has been shipped. Please Note that we will not ship until payment has been fully processsed. So for those choosing to pay with a pay-pal echeck we will not ship until the payment has been processed which make take up to 7-10 days.

 

Secure Ordering & Payment Options

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
"Do I need a PayPal account to purchase from this store?" No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. If you have an existing paypal account please use the email address linked to the account when ordering. That will make making payment more convenient.

 

 

Returns & Refunds

First come first serve, if late payment after the product has been sold, you may purchase other products or refund. Refund to other bank except maybank will deduct RM 2.00 for the bank transaction fee.

 

 

​Disclaimer

Prices on HOMM are subject to change without notice. We maintain the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders that we believe the customer has violated applicable laws, and orders that we believe are harmful to HOMM or its affiliates.

bottom of page